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User data deletion instructions

How to remove the data Blueferns Technologies receives when you connect a Facebook or Instagram account to our apps, and how to ask us to delete it.

Last updated: 12 October 2026

What data we receive

Blueferns Technologies ("Blueferns", "we", "us") builds business software, including Zavoly CRM. When a business connects its Facebook Page, Instagram account or Meta ad account to our applications using Facebook Login, we may receive:

  • Your Facebook user ID, name and email address, as shared by Facebook Login.
  • Access tokens and the list of Pages, Instagram accounts and ad accounts you choose to connect.
  • Page and ad information needed to provide the service, such as lead form submissions, ad and campaign details, insights and messages.

We use this data only to provide the features you enabled, such as importing leads into your CRM or managing your Pages and ads. We do not sell it. Our privacy policy explains how we handle personal data in more detail.

Option 1: Remove our app from your Facebook account

You can disconnect our app at any time. This stops any further data from being shared with us.

  1. Log in to Facebook and open Settings & privacy → Settings.
  2. Go to Apps and websites (under "Your activity" or "Security", depending on your version of Facebook).
  3. Find the Blueferns or Zavoly app and select Remove.
  4. Confirm. If Facebook offers the option, also choose to delete posts, videos or events the app published on your behalf.

To disconnect a business asset instead, open Meta Business Settings → Integrations → Business integrations, select our app and remove it.

Option 2: Ask us to delete your data

Removing the app stops new data, but data we already hold stays until it is deleted. To have it deleted, send a request to [email protected] with the subject "User data deletion request" and include:

  • Your full name and the email address linked to your Facebook account.
  • The name of the Facebook Page, Instagram account or ad account that was connected, if any.
  • The Blueferns or Zavoly account (company name or login email) it was connected to.

We will confirm receipt within 3 business days. We will delete the data, including access tokens and any information received from Meta, within 30 days, and confirm by email when it is done. We may ask you to verify that you own the account before deleting anything.

What we may keep

We may keep a limited record of the request itself, and any information we must retain to meet legal, tax or accounting obligations. Leads and contacts that your business has already imported into its own CRM belong to that business's account; the account owner can delete them from within the CRM or ask us to do so.

Contact

Blueferns Technologies
Fortune Tower, 6/340R, Judges Avenue, Kaloor, Kochi 682017, Kerala, India
Email: [email protected] · Phone: +91 808 980 7798